Shipping, Delivery & Returns
We provide shipping all over India and have tie-ups with leading logistics providers to handle your order in the best possible way and to ensure that your order is delivered to you safely and as quickly as possible.
In case you are not reachable, or you do not accept the delivery at a time when we attempt to, we reserve the right to cancel your order at our sole discretion. Any amount to be refunded subsequent to such cancellation shall only be processed post deduction of the shipping and delivery charges borne by us.
Further, you acknowledge and accept that the title and risk of all products ordered by you and delivered to you shall pass on to you upon your receipt of the delivery thereof.
Our Dispatch Policy:
We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our dispatch timelines for both customised as well as standard orders range from 10-12 days from the date of successful placement of your order.
An estimated delivery time is displayed on the ‘Order Summary’ page of our website at the time of placing the order. We will share details about your orders from dispatch to delivery via email provided by you while placing the orders.
Unforeseen circumstances on our or the logistics provider’s end may sometimes cause delays, however, please be rest assured that our customer service team will be working very closely with the logistics provider to get your orders delivered at the earliest. You can also contact us at dribyhimadri@gmail.com for any queries related to your order and shipping.
Return and Exchange Policy
We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another colour, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange. You will have to inform us of the issue within 72 hours of receiving the order, however, if you fail to do so, we will not be able to accept any returns or exchange. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.
Please note:
- Products once delivered cannot be returned. It can only be exchanged for another product or store credit. An amount of INR 100 would be charged for exchange or return.
- Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products are delivered without tags.
- Mandate : While handing over the package to the delivery partner, kindly ensure to take clear photos and a video. The outfit should be visible. Please e-mail or what's app us the photos & video. Return / Exchange would only be considered under this condition.
- Where provided, belts and any designer packaging such as muslin bags, should be included with your return
- All custom-made orders are non-returnable.
- No Exchanges on discounted merchandise.
- Exchange would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date.
Exchange
Step 1
To return an item, the customer must write to us at dribyhimadri@gmail.com. Alternatively, the customer may call/WhatsApp us at our customer care number +919058306267, within 24 hours of delivery of the shipment.
Step 2
Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner. Just in case, their service is unavailable at your address, we request to self-ship it at our address.
Step 3
Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.
Contact Us
Incase of any further queries or help, our customer support team is dedicatedly working to help you out and resolve any issues you may be facing.
Please feel free to reach out to us via Email, WhatsApp or call on our customer care number.
Email: dribyhimadri@gmail.com
WhatsApp: 9058306267